Brookhaven, GA, January 23, 2015 – by Trey Benton – The City of Brookhaven says it is “working to be more responsive to residents’ complaints through a revamped complaint and code violation reporting system.”
According to the City, See-Click-Fix, the previous system, did not allow city staff to adequately track progress on projects to see what work had been completed. Another issue the City had with See-Click-Fix is that it accepted anonymous complaints and did not allow city staff to directly interact with residents to follow up.
Other software vendors are reportedly being interviewed by Brookhaven’s Community Development Department in search of a better solution.
The city says it remains committed to responding, tracking and following up on all code violation complaints.
“Brookhaven will continue to be responsive and transparent to residents with the new software and throughout the transition,” the City said in a statement.
In the mean time, City officials are urging citizens that know of a hazardous situation needing immediate attention, such as flooding, traffic signal outage, etc., to please call them at 404-637-0540. After business hours, weekends and/or holidays; the city says to Press ‘1’ to be connected to their on-call staff.
- Non-emergency Public Works issues: email@example.com or 404-637-0540
- Non-emergency Code Compliance issues: firstname.lastname@example.org or 404-637-0570
- Non-emergency Parks and Recreation issues: email@example.com or 404-637-0534
For all emergencies please dial 9-1-1.