Brookhaven, GA, February 23, 2015 – by The Post Reports – Since the City of Brookhaven incorporated, one of the main tools citizens used to engage their new city government was SeeClickFix. This tool was used to report issues such as graffiti, potholes, code violations and parks conditions and track resolution.
In late December, Mayor J Max Davis told The Post that he was surprised City Manager Marie Garrett made the decision to discontinue utilizing SeeClickFix without an alternate method of citizen interaction in place.
But, a message on the City’s website appeared explaining the decision. “SeeClickFix did not allow city staff to adequately track progress on projects to see what work had been completed. The old system accepted anonymous complaints and did not allow city staff to directly interact with residents,” said the message. “The Brookhaven Community Development Department is now speaking with other software vendors to find a better program.”
On Tuesday, Council members will assemble for a Work Session where a new vendor will be discussed – CitySourced. Providing essentially the same services as SeeClickFix, CitySourced also offers citizen engagement, a mobile application and a reporting and tracking function.
Additionally, CitySourced can create a customized “311” mobile application specifically branded to Brookhaven, such as the one Peachtree Corners calls “Peachtree Corners Fix-It”.
CitySourced says their simple mobile app allows residents to identify civic issues (public safety, quality of life, & environmental issues, etc.) and the user can upload a photo or video of concern to mark the geographic location on a map, which is then directed towards the City Hall for quick and systematic resolution.
In the mean time, City officials are urging citizens that know of a hazardous situation needing immediate attention – such as a flashing or out traffic signal or flooding – to please call them at 404-637-0540.
After business hours, weekends and/or holidays; the city says to Press ‘1’ to be connected to on-call staff.
To report non-emergency Public Works issues: firstname.lastname@example.org or 404-637-0540
To report non-emergency Code Compliance issues: email@example.com or 404-637-0570
To report non-emergency Parks and Recreation issues: firstname.lastname@example.org or 404-637-0534
For all emergencies please dial 9-1-1.