DeKalb County, GA, December 28, 2016 – The Post Reports – DeKalb County Chief Executive Officer Burrell Ellis has provided an Open Letter concerning the ongoing water billing issues for some residents in the County. CEO Ellis explains in the Letter (embedded below in its original form) there are a number of reasons the County has identified for these problems.
Beginning December 30th, the County will begin sending out approximately 50,000 statements that had been held back while the County worked to resolve billing accuracy issues. For the residents who will be receiving the billing statements, the amount billed will be estimated based on the average of the customers’ last 12 months of usage, with the lowest and highest month not considered in the estimate.
During this period of estimated bills, CEO Ellis writes that customers will not be back-billed if the actual usage amount exceeds the estimated amount. “Customers will also be given 12 months to pay any bill that was withheld from a normal statement mailing by DeKalb County from September-December 2016. This does not include any outstanding balance that was billed prior to September, or any bill that was mailed as scheduled,” he adds.
Once the water bills have reached residents affected by this issue, if there are questions, residents are urged to contact the County water billing department here.
CEO Ellis writes all accounts that have been identified as questionable are going to be verified by field technicians who will prioritize the accounts with questionable data first, before eventually verifying every water meter. He added, “A team of auditors are being trained to monitor irregularities in accounts and begin corrective actions immediately and autonomously. All 184,000 accounts will be visited and verified within a year.”
The CEO’s Open Letter is below and can be downloaded here.