DeKalb County, GA, February 6, 2017 – by Anna Williams for The Post – DeKalb County Commissioner Jeff Rader (District 2) said in an eBlast to his constituents Monday, “It’s no secret that the May Administration dropped the ball in coordinating the installation of new meter technology with the billing system that depends on that data, and the situation revealed the weakness of our customer service capacity.” But, he says, progress is being made.
“I’m the cosponsor of a pending resolution to create a citizen advisory committee on water billing and customer service, and will be seeking a representative to serve on it,” says Rader. “If the new group tracks the success of our Capital Improvements Program Advisory Committee, the group should increase accountability in this essential service.”
Until billing problems are resolved, Rader encourages water and sewer customers to utilize his office as an alternative point of contact for billing problems. “We can make sure your account is appropriately classified for resolution, and consult with you on the best approach for dealing with incorrect bills or missed bills,” explains Rader. “We meet by-weekly with [CEO] Michael Thurmond’s administration on this subject, and will press your interest. These efforts notwithstanding, it remains the responsibility of the CEO to execute the administrative actions necessary to resolve the problem for good.”
Rader reports that after years of changing leadership, it looks like the County is making progress to repair neglected sewers, and protecting streams from sewer overflows. He says a byproduct of the delay “has been the temporary unavailability sewer capacity in some locations, but the good news is that these investments that will protect our streams will also likely remove blockages that prevent appropriate new growth.”