June 27, 2017
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10 Comments on "DeKalb CEO encourages residents to submit questions ahead of next Water Billing Update Meeting"

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Sun Flex
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Sun Flex

CEO – the nightmare continues.

Dave
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Dave

How about this one.

JUST WHEN WILL YOU FINALLY HAVE WATER BILLING ISSUES RESOLVED?

That’s the only question that needs to be asked and deserves a responsible answer.

Riley OConnor
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Riley OConnor

Here’s a seemingly easy one.

When am going to get another bill? I can see online that my payments are being posted and that I now have a substantial credit balance, but I haven’t received a bill since last September. I know that the meter is being read. Why is this problem so intractable?

RAJ
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RAJ
I feel your pain! I’m in the same situation, so why not just send an average monthly bill for the last four months of last year to most residential customers and be done with this for now. I am 100% behind the new CEO, but I’m having to face an increasing barrage of incoming critical questions from others. The new Head Coach with plenty of experience took a job to head the team at the bottom of the league for big bucks and all the glory that success brings, so no excuses. He had six months to recruit his assistant… Read more »
Hunter Burke
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Hunter Burke

Mr O’Connor: Your bill in the amount of $10,683 was issued we’re sure, it was overdue 3 days ago, unless we receive full payment by 2 days ago we will disconnect services as of yesterday. Reconnection will take 3 weeks and require a $20,000 deposit in advance. DeKalb County doesn’t make mistakes.

Chad Boles
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Chad Boles
Nancy Jester, Jeff Rader, and Michael Thurmond, The EPD Consent Decree your predecessors signed requires you to map, test and correct the entire DeKalb County Sewer system by the end of this year in addition to creating a computer simulated sewer capacity flow model. The mapping and testing for North DeKalb began in the Spring of 2016, while sewer spills have increased because of decades old pipe, and high density growth approved by the County Commission. The EPD requires $1.35B in expenditures to be spent by Dec with the directive NO New certificates of occupancy will be awarded without a… Read more »
RAJ
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RAJ
Easy answer…they won’t! A bit of inside info. The County’s Purchasing & Contracting Department is FOUR years behind in issuing W&S contracts; this is NOT fixable by the end of December 2017 or 2018 or 2019! Twenty twenty hind sight says that this was such a HUGE $1.3B multi-year project(with a $1B follow up)that the P&C for the 80+ projects should have been outsourced! Still may need to do so! Why? Because the FED’S are fed up with excuses and the DeKalb taxpayers are about to find out what high water bills are really like….just to pay the fines. In… Read more »
Chad Boles
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Chad Boles

Thanks for your insight, RAJ. What about certificate of occupancy letters given without merit?

Recently, it has come to light that all developments slated for opening this year creating higher density on the existing site, simply have to install off-peak, but on-site sewer reservoirs. How does the county square that remedy with the fact, it doesn’t matter what time of day you send sewer through a leaking system?

RAJ
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RAJ
So I have sat through weekly meetings where CO’s are occasionally mentioned. On site holding, system cleaning, rerouting, all”increase”capacity that already exists. Another way to look at this is that the system is only leaking at 80% of capacity and we are moving to 100% leakage, thus putting more pressure on an old system and causing more frequent sewer spills! The pressure from developers is relentless and the push to increase the tax digest(minus tax abatements)to avoid a millage rate increase is ever present. The buck stops soon, when the FEDS start collecting the fines. The fines will go on… Read more »
RAJ
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RAJ
Don’t mean to beat this one to death, but found out today at the BOC meeting that W&S are 100 employees short of a full staff. Why? HR says that County staffing only permits a designated starting salary in each position based upon skill set with NO provision for a waiver to meet MARKET starting rates. Most applicants just bypass our W&S department since this policy has been in place for some time. Smart managers(DeKalb doesn’t have them)find work arounds and in the private sector it helps to have a consenting HR Director…..I’ve had more than a few in 42… Read more »
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